‎‫Mobile Data Issue After Using Elevator‬

A

ahsabbr

Active Level 1

آخر تعديل

11-26-2025 10:17 م

in

Galaxy S

Mobile Data Issue After Using Elevator s25 ultra

Hi, I’m having a problem with my Samsung galaxy s25 ultra Whenever I go inside an elevator, the signal becomes very weak and mobile data stops working. Even after coming out, the data doesn’t return to normal unless I turn Flight Mode on and off to reset the network. Otherwise, it takes a very long time to recover.

I didn’t face this issue with my previous Samsung phones

Is there anyone facing this issues

M
mZoOnY
Expert Level 5
11-26-2025 10:55 م

in

Galaxy S
I think its normal 🤔

Only measurements got better than before
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S
Samsung_specialist
Community Manager
11-28-2025 05:55 ص

in

Galaxy S
Thank you for sharing your experience with us. We understand that you are facing weak mobile data connectivity on your Galaxy S25 Ultra when entering an elevator, and that the signal does not recover immediately after exiting unless you toggle Flight Mode.

Please note that elevators often interfere with mobile signals due to their enclosed metal structure, which can cause temporary disruptions. However, the extended delay in signal recovery you described is not expected behavior. To help resolve this, we recommend the following steps:

Ensure your device software is updated to the latest version via Settings > Software update.

Reset your network settings by going to Settings > General management > Reset > Reset network settings.

Test the device with a different SIM card to make sure the issue is not related to your current SIM only.

If possible, check whether the issue occurs in multiple locations or only with specific elevators, as network coverage may vary.

If the problem continues after these steps, kindly share with us the details of your current software version so we can investigate further.
A
ahsabbr
Active Level 1
12-11-2025 05:55 ص

in

Galaxy S
My office my room even other place also .I used before same location my s22 ultra but didn't face any issue with it . Every time I have to turn on flight mode and on otherwise it's take longer time to get back signal I am in doha Qatar al sadd where I can get full 5g signal. Only issue in the elevator and after I already formatted my phone so many times .and all updates. This happened from the beginning now almost 7 months not only 1 day .ui 7 and ui8 same problem I am facing .current update is ui 8 latest update since 7month i am facing the same problem.
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S
Samsung_specialist
Community Manager
12-12-2025 07:56 ص

in

Galaxy S
Thank you for clarifying the situation in more detail. We understand how inconvenient it is to experience repeated signal loss and slow recovery, especially since the issue persists across different updates and even after resetting the device.

Since you have already tested the device in multiple locations, tried various updates, formatted the phone, and confirmed that the issue did not occur with your previous device in the same environment, we would like to investigate this case more thoroughly.

To proceed, please visit the nearest Samsung Service Center so that our technical team can run a full network and hardware diagnosis on the device to determine the exact cause. You can find the nearest center through the link below:
https://www.samsung.com/ae/support/service-center/

We appreciate your patience, and our team will ensure you receive the best possible support.
A
ahsabbr
Active Level 1
12-12-2025 08:15 ص

in

Galaxy S
Thanks for your quick response. Also i want to know the issue only for me or others if others have the same issue than its useless to go service centre. Since Samsung galaxy s1 i am using Samsung phone this is the 1st time i am facing this kind of issue .and buds 3 pro also i am not satisfied with it .sometimes voice command not working and sometimes hearing noice from right side not allways but sometimes Also not satisfied with selfi camera because in some location completely dark difficulties to explain. Since i used almost all s series phone only i have facing this kind of issue with s25 ultra and buds 3 pro
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Mobile Data Issue After Using Elevator

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