Original topic:
Poor samsung service
(Post creation time:
Saturday, March 19th, 2022 01:14 PM
)
593 Views
G
GalaxyGuruSA
Active Level 10
Members,see the attached correspondence between me and samsung, beware ,this is the kind of service you get. My tv showed lines after 8 months of use. See the attached beware of samsung . I see samsung members doesn't allow screen shots
Cover image

Their reply 3 days later. I've send them my invoice I got from hifi corporation!
I hope this email finds you well. The documents were received, however the format of the POP sent will need a store stamp and store manager’s signature. Please do send the correct POP once received so that your query can be actioned.
My reply;
Good day
I actually want to make a copy of this email and put it on the samsung members site so everyone can see what kind of service I got from you guys and to discourage anybody to buy anything from samsung. You answer me 2 days after I sent the letter,I spoke to a guy on the phone of samsung and he said I only need the things I just sent to you ,go listen to the recording between me and him ,there was nothing of a store stamp and a store managers signature, in what world do you live? I can't understand how a normal till slip and a bank pop can't serve as proof alone. Tell me how will I **bleep** a till slip,please tell me? Phone hifi corp in witbank and see if they have it on their system. What if I ordered the TV online and stayed 100s of kilometers from hifi Corp. Is it because I didn't buy it from samsung? I paid a pretty penny for this tv and I would expect service,not a Company who sends me up and down to do their dirty work. I can just imagine how bad the repair and the duration of the repair will be if this is the kind of treatment I get first hand. I think it's better for me to post this on samsung members before you ruin my tv even more. I think I must also reach out to samsung korea and tell them just how bad samsung south africa is
Regards
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