Original topic:

Poor samsung service

(Post creation time:  

Saturday, March 19th, 2022 01:14 PM

)

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G

GalaxyGuruSA

Active Level 10

last edited

 

Saturday, March 19th, 2022 01:14 PM

 

in

 
Members,see the attached correspondence between me and samsung, beware ,this is the kind of service you get. My tv showed lines after 8 months of use. See the attached beware of samsung . I see samsung members doesn't allow screen shots

Cover image











 Their reply 3 days later. I've send them my invoice I got from hifi corporation!

I hope this email finds you well. The documents were received, however the format of the POP sent will need a store stamp and store manager’s signature. Please do send the correct POP once received so that your query can be actioned.

My reply;


 Good day
I actually want to make a copy of this email and put it on the samsung members site so everyone can see what kind of service I got from you guys and to discourage anybody to buy anything from samsung. You answer me 2 days after I sent the letter,I spoke to a guy on the phone of samsung and he said I only need the things I just sent to you ,go listen to the recording between me and him ,there was nothing of a store stamp and a store managers signature, in what world do you live? I can't understand how a normal till slip and a bank pop can't serve as proof alone. Tell me how will I **bleep** a till slip,please tell me? Phone hifi corp in witbank and see if they have it on their system. What if I ordered the TV online and stayed 100s of kilometers from hifi Corp. Is it because I didn't buy it from samsung? I paid a pretty penny for this tv and I would expect service,not a Company who sends me up and down to do their dirty work. I can just imagine how bad the repair and the duration of the repair will be if this is the kind of treatment I get first hand. I think it's better for me to post this on samsung members before you ruin my tv even more. I think I must also reach out to samsung korea and tell them just how bad samsung south africa is
Regards 











    • P

      PeterJ

      Beginner Level 3

      Saturday, March 19th, 2022 03:02 PM

       

      in

       
      I stayed since Dec 06 2021 last up to March 2022 without a TV. Response is hell after paying R10 000 for 58 inch Smart TV from House and Home I hate Samsung
      G

      GalaxyGuruSA

      Active Level 10

      Monday, March 21st, 2022 05:29 PM

       

      in

       
      I'm contemplating whether I should go ahead now,mysteriously the thin line disappeared, it looks like if you use the TV browser for long periods, it does that,but it is when you leave it on that particular screen. I think the browser page is too white,and it triggers that thin line. They should implement a dark mode on the browser, it's in anyways burning my eye balls in a room where you turn down the lights to view tv

      0 likes

      G

      GalaxyGuruSA

      Active Level 10

      Monday, March 21st, 2022 05:31 PM

       

      in

       
      That's do unfortunate for such a big company. Mine was R18000 for a 55cm

      0 likes

    • R

      RickBro

      Active Level 7

      Saturday, March 19th, 2022 05:25 PM

       

      in

       
      Don't let it go. Take it up with Consumer Goods Council Of South Africa.

      https://www.cgcsa.co.za/contact-us/

    • G

      GalaxyGuruSA

      Active Level 10

      Monday, March 21st, 2022 05:30 PM

       

      in

       
      We use the browser to get soap 2 day ,which is a browser version only to get latest movies

      0 likes

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