Original topic:
Trade in rejected
(Post creation time:
11-9-2026 06:45 PM
)
32 Views
U
user7tkd2c0qIG
Constellation
I have sent in the correct trade in iPad 4th generation. I got an email said that it was 1st generation. I have the proof of picture of it before it was sent and submitted to them. Still arbitrarily refusing to give me the credit and provide the proof to back up what they said and kept saying it was verified by their so-called experts (the third party). I bought s12 ultra expensive tablet and I would not have bought it without trade-it discount. It's passed the return window and I cannot return it. This bad experience left me to think twice to buy their fold 8 ultra with trade-in. Anyone with experience and how to resolve this?
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Robin621k
Honored Contributor
11-9-2026 06:59 PM
in
It is my understanding they take pictures and video of trade INS, upon request they also have to provide them to you. Keep calling them!