Original topic:
Samsung Health - Health Systems (Walgreens) Hung Up
(Post creation time:
09-10-2026 08:58 PM
)
570 Views
T
Tinedarix
Asteroid
In Samsung Health, I have a Health System (Walgreens) that has been stuck on "downloading records..." for a while now. I'm not able to disconnect or delete it, grayed out since it hasn't actually connected. I've done cache clears, app storage clear, uninstall-reboot-reinstall, removed permissions, ...nothing seems to get rid of it. Anyone have any tips on how to kill this process and remove it?
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Selected Answer
userk79fbbYhtr
Asteroid
09-23-2026 04:15 AM
in
Ok. Try steps below. It worked for me to stop the Walgreens looping and hope it works for you. (NOT A PROFESSIONAL ADVISE.)
1. Open your Samsung Health app.
2. On the top left side click the gear icon and look for the Privacy Notice under the Privacy section.
3. Turn off the button, "Consent to the processing of health records".
4. Agree or confirm to continue. This action will show you a window saying that it is deleting the health records. Just let it run for a few minutes and let it do its job.
5. Once done, go back to Health Records. Click on Health Records: AGREE if you want to download all your health records back from the Provider or Health Systems of your choice. MAKE SURE TO AVOID WALGREENS and never connect to it. CANCEL if you decided not to use health records and not mess with it. Click Edit Home and click the minus sign to get rid of this tile if you do not want to use health records. GOOD LUCK!!!
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Samsung_Moderator
Community Manager
09-15-2026 03:11 PM
in
Hello, Tinedarix, Welcome to the Community; we're glad to have you join us! We understand your concern that even after trying several steps to resolve this issue, it's still not resolved. Since the troubleshooting steps were unsuccessful, we would suggest reaching out to your Walgreens pharmacy or Walgreens Customer Support.
Thank you for your loyalty to Samsung.
userk79fbbYhtr
Asteroid
09-17-2026 05:37 PM
in
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Tinedarix
Asteroid
09-20-2026 07:42 PM
in
So frustrating! Did you hear back from Walgreens digital customer support yet?
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userk79fbbYhtr
Asteroid
09-23-2026 03:20 AM
in
Hello. Have you found a solution yet?
0 likes
userk79fbbYhtr
Asteroid
09-16-2026 10:25 PM
in
I am experiencing the same issues. Have you found a solution yet? I tried everything that was recommended but they did not work. Thanks.
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Tinedarix
Asteroid
09-23-2026 03:50 AM
in
No solution. My Walgreens connection still says "Downloading Records..." for 2 weeks now!!!
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userk79fbbYhtr
Asteroid
09-23-2026 04:15 AM
in
Ok. Try steps below. It worked for me to stop the Walgreens looping and hope it works for you. (NOT A PROFESSIONAL ADVISE.)
1. Open your Samsung Health app.
2. On the top left side click the gear icon and look for the Privacy Notice under the Privacy section.
3. Turn off the button, "Consent to the processing of health records".
4. Agree or confirm to continue. This action will show you a window saying that it is deleting the health records. Just let it run for a few minutes and let it do its job.
5. Once done, go back to Health Records. Click on Health Records: AGREE if you want to download all your health records back from the Provider or Health Systems of your choice. MAKE SURE TO AVOID WALGREENS and never connect to it. CANCEL if you decided not to use health records and not mess with it. Click Edit Home and click the minus sign to get rid of this tile if you do not want to use health records. GOOD LUCK!!!
Tinedarix
Asteroid
09-23-2026 04:29 AM
in
THANK YOU!!!
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