I often see my daily targets of either step, active time, and active calories get completed just to see them go back at one point of the day. This happened multiple times and again today.
I had both active time and activity calories completed after my workouts today. I checked both on my phone and my watch. Only steps was missing. Then, around 5pm I checked my phone and noticed they were back at close to what you see attached. This happens at least once a week. Not sure what is causing this, but either way needs to be fixed: if I never reached the targets, why did it show that? If I did reach the target, then why did it go back?
Selected Answer
Samsung_Moderator
Community Manager
09-16-2026 02:27 PM
in
Thank you for your quick reply. Since this issue has been happening for some time, it looks like service may be needed. Please feel free to go to https://www.samsung.com/us/support/service/ to set up a repair.
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Samsung_Moderator
Community Manager
09-15-2026 09:50 PM
in
Hello, vrapolinario, and Welcome to the Community! We understand your concern, and we want to help.
Have you tried checking that the watch and phone and any apps have been updated to the latest software or tried rebooting both your watch and phone?
Please let us know if this helps.
If the Link above doesn't work, here is the web address: https://www.samsung.com/us/support/troubleshoot/TSG10007041/
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vrapolinario
Constellation
09-15-2026 10:09 PM
in
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Samsung_Moderator
Community Manager
09-16-2026 02:27 PM
in
Thank you for your quick reply. Since this issue has been happening for some time, it looks like service may be needed. Please feel free to go to https://www.samsung.com/us/support/service/ to set up a repair.