Original topic:
Health Care Worker Discount Program
(Post creation time:
10-10-2026 04:36 PM
)
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M
medtech101
Constellation
I have been back and forth for over 3 days now with customer service. I used all their suggestions and even the ones posted on the Web to no avail. Called again today without any resolve. I have used this process in the past successfully. I have validated my health care employment on IDme several days ago again. I sent proof several times to Samsung in chat boxes and through email. Everyone is just telling me the same things to do that I have already performed to get this done. I'm about to give up and move on to a product by another manufacturer and give up on Samsung since their customer service is terrible. Not the employees I have spoken to but their process of verification of employment and initiation of the discount. Can't imagine what would happen if I had an issue with an actual product that needed solving....... Maybe time to move on. I was a true believer in Samsung products but no longer.....
Selected Answer
Samsung_Moderator
Community Manager
10-13-2026 08:04 PM
in
Hello and Welcome to the Community, medtech101! We understand the importance of getting this resolved, and we want to help.
Thank you for explaining that you've confirmed your credentials with ID.me.
Here are a few steps we'd suggest trying:
If you're using a web browser to access Samsung.com or using the Shop app, we would suggest logging all the way out of either/both apps. Then clear cache and data on the apps and restarting your device before logging back in.
If these have been tried, we would recommend reaching out to the E-Commerce team directly at 1-800-726-7864.
medtech101
Constellation
10-10-2026 08:19 PM
in
Spent another 2 plus hours dealing with agents on the phone today. First two got disconnected after they were lookin into things for me after half an hour wait times....
Callback never worked either. Every time I received a callback there was no voice on the other end of the callback....
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