‎Default email app broken | Samsung US Community

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Zdragonlord

Asteroid

last edited

10-12-2026 10:12 PM

in

The past few days I am not getting emails synced. Login is fine, sync period is a few weeks, sync upon receiving a new email.

Going into the app manually shows last sync hours ago, but instantly syncs simply from opening the app.

Until the other day, I had no issues at all. Now I missed an important email from work.

Add this to the pile of broken apps critical to some of us.

Samsung Email Version 6.2.15.11

Update: Since the mods think the below interaction was a solution (it wasn't) I will update the main post with a workaround they kindly deleted as a reply.

Under the settings for a given email, open "Email sync schedule."

Then set it to its lowest time that isn't auto., which for me is 15min.

Sucks since they come in delayed or late, but beats having to manually go in and risk missing something important.

Selected Answer
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Samsung_Moderator
Community Manager
10-2-2026 06:45 PM

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Samsung Apps and Services
Hello, everyone. Thank you for reaching out to the Community regarding this. We understand how important it is to have working apps, and we want to help.

We recommend following the steps Zdragonlord and Robin621k mentioned, and if these steps are not successful, please send feedback on the Members app.

Please feel free to follow this guide for submitting feedback:
[How To] Submitting Error Report / Feedback - Samsung Community - 3001692

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Robin621k
Honored Contributor
09-25-2026 02:46 AM

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Samsung Apps and Services
What have you done so far to try and fix it?
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Zdragonlord
Asteroid
09-25-2026 02:47 AM

in

Samsung Apps and Services
Unsync and resync the emails, uninstall/reinstall, full shutdown and restart. You name it.
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Robin621k
Honored Contributor
09-25-2026 03:01 AM

in

Samsung Apps and Services
There is nothing else I have in my bag of tricks. I am having no issues with Samsung email. I am on the same version.
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Robin621k
Honored Contributor
09-25-2026 03:02 AM

in

Samsung Apps and Services
You can try to clear cache in storage on the info page.
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DaUrge57
Galaxy
09-30-2026 02:00 AM

in

Samsung Apps and Services
I love the Samsung email and calendar apps. I used to use Microsoft Outlook, but it gave me too many problems, and there is nothing I can't do with them that I used to do in Outlook.

All of a sudden, the Samsung email widget app, when stretched out to full height on my desktop, doesn't show when I have new emails. I have to go into the app to check.

Anyone else having this issue?
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ariaethan
Constellation
10-2-2026 04:41 PM

in

Samsung Apps and Services
Yes. Same issue.
0 likes
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Samsung_Moderator
Community Manager
10-2-2026 06:45 PM

in

Samsung Apps and Services
Hello, everyone. Thank you for reaching out to the Community regarding this. We understand how important it is to have working apps, and we want to help.

We recommend following the steps Zdragonlord and Robin621k mentioned, and if these steps are not successful, please send feedback on the Members app.

Please feel free to follow this guide for submitting feedback:
[How To] Submitting Error Report / Feedback - Samsung Community - 3001692

Original topic:

Default email app broken

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