‎How To Access Samsung Account on Tv With Error Code 189 | Samsung US Community

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jmcool13

Constellation

last edited

03-14-2024 06:00 PM

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Projectors & Other TVs

How do I access my account to load apps with this error?

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S
Samsung_Moderator
Community Manager
03-14-2024 05:57 PM

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Projectors & Other TVs
Hello! Thank you so much for posting about this. I completely understand your concerns with the error code of 189 on your Samsung tv. I'll be more than delighted to assist you with this issue. Is the code on the tv blocking you from navigating with your remote? You may want to try logging into your account by using a different device. Here is a link that might be helpful: https://www.samsung.com/us/support/troubleshooting/TSG01109043/#unable-to-connect-to-the-samsung-server-please-update-your-tv-s-software-189

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3Fees
Neutron Star
03-12-2024 08:38 PM

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Projectors & Other TVs
Is this a phone error or TV error ?

Cheers
3fees
S
Samsung_Moderator
Community Manager
03-14-2024 05:57 PM

in

Projectors & Other TVs
Hello! Thank you so much for posting about this. I completely understand your concerns with the error code of 189 on your Samsung tv. I'll be more than delighted to assist you with this issue. Is the code on the tv blocking you from navigating with your remote? You may want to try logging into your account by using a different device. Here is a link that might be helpful: https://www.samsung.com/us/support/troubleshooting/TSG01109043/#unable-to-connect-to-the-samsung-server-please-update-your-tv-s-software-189