Original topic:
Freestyle projector pixilating
(Post creation time:
08-18-2025 04:00 PM
)
3760 Views
T
ttola
Constellation
My freestyle project is pixilating every time I put it on. I cant reset it using the guidelines as the screen is pixilated and I cant see any commands. Has anyone esle experienced this. Do you have a workable solution?
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Selected Answer
Samsung_Moderator
Community Manager
08-21-2025 04:35 PM
in
Thank you for confirming, this is something that will require service. Depending on your warranty, you will have a few options.
- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed.
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.
0 likes
Samsung_Moderator
Community Manager
08-21-2025 12:30 AM
in
Hello! Thank you for reaching out! Just want to confirm is it pixelated no matter what is connected to? Also, have you tried other sources? Or is it like this, no matter what?
0 likes
ttola
Constellation
08-21-2025 01:27 PM
in
Hi, yes it's pixilated no matter what channel or system its on. I've tried Samsung tv, Netflix, photos etc.
0 likes
Samsung_Moderator
Community Manager
08-21-2025 04:35 PM
in
Thank you for confirming, this is something that will require service. Depending on your warranty, you will have a few options.
- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed.
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.