We are sorry to hear about the issue with the DVD player and would love to assist. Can you please advise on how you have it connected to the TV? We recommend connecting the device via HDMI-CEC (Anynet+) and ensuring the power cord is in good condition and operating effectively.
We look forward to your follow-up and assisting you.
Samsung_Moderator
Community Manager
08-4-2026 04:55 PM
in
Hello Dawnseek,
We are sorry to hear about the issue with the DVD player and would love to assist. Can you please advise on how you have it connected to the TV? We recommend connecting the device via HDMI-CEC (Anynet+) and ensuring the power cord is in good condition and operating effectively.
We look forward to your follow-up and assisting you.
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