Original topic:
Amazon Music App Stops Playing
(Post creation time:
03-12-2025 06:45 PM
)
10328 Views
N
Nontechy
Asteroid
My Samsung Smart TV (Model UN65TU690TFX2A) will stop playing any song after about one minute and freezes. I have rebooted the wireless router and television and also checked for updates for the Amazon Music app and the TV as well. All up-to-date. Also deleted and re-installed the app.
The Amazon Music app works on the other TVs in the house, but none are Samsung.
Thank you!
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Selected Answer
Samsung_Moderator
Community Manager
03-13-2025 08:21 PM
in
Unfortunately, if you're only experiencing this issue with the Amazon Music App, we recommend reaching out to Amazon directly.
Here's a link to the Amazon Community. https://www.amazon.com/gp/help/customer/display.html?nodeId=GHPQCG33U7WM883N
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Samsung_Moderator
Community Manager
03-13-2025 04:49 PM
in
Hello Nontechy! Welcome to the Community! We know how frustrating it can be when your music stops playing all on its own.
Have you tried clearing the cache for the app on the TV?
https://www.samsung.com/au/support/tv-audio-video/clear-app-cache-and-data-on-your-samsung-tv/
Here's a link to assist you with clearing the cache.
Also, does the app close out or does the music just stop playing on its own?
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Nontechy
Asteroid
03-13-2025 08:33 PM
in
OK. Thank you. I will give that a try.
Nontechy
Asteroid
04-2-2025 02:29 PM
in
OK. I have worked with Amazon on this issue and they believe it is the Samsung television. And I agree. The Amazon Music App works on ALL other devices except for my Samsung television. Please refer to previous posts/replies for details. Last night I completely reset the Samsung TV to factor settings and the app still freezes after 30 or so seconds of playing music.
Samsung_Moderator
Community Manager
04-3-2025 04:59 PM
in
Unfortunately, if all the troubleshooting steps above didn't work for you, I would recommend reaching out to our Support team for further assistance. Here's a link to their website.
https://www.samsung.com/us/support/contact/