News and Announcements

Hello, Community Members,

Thank you for your continued support and active participation in our Community.

To provide a more stable, secure, and enhanced communication space, we are planning on conducing a major overhaul of our Community platform.

To ensure safe data migration and system deployment, Community services will be temporarily suspended in late October 2026.

In addition, please be aware that certain data may not be migrated to the new system, and unexpected data loss could occur during the transition.

*UPDATE:  There has been an update to the Dates the upgrade will take place. Please see the new updated dates listed below. 

1. Temporary Service Suspension:
   • Suspension Period: October 30, 2026 at 5:00AM ET – November 2, 2026 at 5AM ET.
   • Scope of service restriction:
     1.       Complete restriction of Community access via App / Web and all core features (reading/writing posts and comments, profile modifications, likes, etc.)

2. Data Migration

We are making every effort, both technically and administratively, to ensure safe data migration. However, due to changes in system architecture, certain data may not be migrated (see below). We strongly recommend backing up your data in advance to prevent loss.

• Non-Migrated Data:
  • Draft posts
    • Any unpublished posts saved in your ‘Drafts’ will not be migrated. Please publish or locally save your drafts before the service downtime begins.
  • Personalized Associated  with Inactive Beginner Accounts
    • Accounts that are beginner level 1 & 2 with Astronaut rank that have not logged in for the last six months prior to the migration cut off date.
  • Excluded Data
    • Direct messages (DMs)
    • Bookmarks
    • Post/Board subscriptions
    • Keyword/Label Subscriptions

3. Recommended Steps Before Migration:

We recommend saving any community content you wish to retain directly to your personal device before the service suspension begins. This may include taking screenshots or locally saving important posts, images or other content.

4. Upcoming Feature and Policy Adjustments

With introduction of the new platform, the following policies and features will be adjusted:

• Direct Messages (DMs)
  • Message titles/subjects will no longer be supported.
  • Reporting is only supported for the entire chat room (individual message reporting is not available).
• Accepted Solutions:
  • Top-level comments can be accepted as solutions, but nested replies cannot be accepted.
• Post & comment deletion rules:
  • Posts that have received comments cannot be deleted.
  • Comments that have received replies cannot be deleted.

5. Accessing Your Personal Data

If you wish to request personal data, please visit our Privacy Portal: https://privacy.samsung.com

 *Please note:  The Privacy Portal is utilized to request personal data only, and does not include any content related associated with the Samsung Members. If at any time you require assistance with obtaining a copy of your data, please contact 1-800-726-7864, when prompted, say “Privacy Rights” to be transferred to the proper team.

If at any time you have questions regarding this transition, please feel free to email our admin at Samsungcommunity@sea.samsung.com

We appreciate your patience and understanding as we work to build a better Community experience.

Thank you,

Samsung Members Admin