Original topic:
TV Burned Melted
(Post creation time:
09-9-2026 10:26 AM
)
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M
Mae2
Constellation
My Samsung TV is past its warranty but I consider burning and melting while still powering on a substantial manufacturer’s defect.
I’m learning from this message board, that this is a persistent issue with Samsung TVs. I’m so lucky I was home so my wall didn’t catch fire. I’ve unplugged my TV.
Samsung has not resolved this issue to my satisfaction despite several emails.
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Selected Answer
Samsung_Moderator
Community Manager
09-9-2026 04:44 PM
in
Thank you for reaching out to us regarding this concern, Mae2. We sincerely apologize for the previous experience and will do our best to ensure this matter is addressed properly.
To proceed with a service evaluation, please send a private message to any moderator by selecting the Chat option and providing the following information, as this issue will require further review.
Information Needed:
Full name
Contact number
Street address
Email address
Model code and serial number
Place of purchase
Bill of sale (to validate warranty status)
Any documentation related to this incident
Important: If there are any injuries or property damage associated with this incident, please send photos and any supporting documentation to samsungcommunity@sea.samsung.com for review.
We look forward to assisting you further.
Robin621k
Honored Contributor
09-9-2026 04:29 PM
in
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