Original topic:
Software Update for Model Qn55q70dafxza
(Post creation time:
02-27-2026 01:21 AM
)
4138 Views
U
user2uOtZvRyDS
Halo
Model Qn55q70dafxza
The tv is there is a software update. When I follow the instructions for updates, I keep getting failed to update notifications
Old software 1310
New software 6500
Why isn't it updating
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Selected Answer
Samsung_Moderator
Community Manager
02-27-2026 04:53 PM
in
Thank you for that confirmation, user2uOtZvRyDS. Since the TV is still presenting an error regarding the update after a factory reset, and using an empty and FAT32 formatted USB drive as an alternative, we ask for you to Private Message any moderator by selecting and clicking on the chat option with your full model and serial number. We can assist you directly via PM as the next recommended step is to have a service technician determine what's occurring with the TV and provide a solution to this matter.
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Samsung_Moderator
Community Manager
02-27-2026 02:07 PM
in
Hello user2uOtZvRyDS, thank you for reaching out regarding the software update issue. I understand you've stated the recommended steps have been unsuccessful, can you advise what steps you've already completed to proceed?
We have this article to assist with any software update via the internet or USB drive- https://www.samsung.com/us/support/answer/ANS10002051/
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user2uOtZvRyDS
Halo
02-27-2026 02:29 PM
in
user2uOtZvRyDS
Halo
02-27-2026 02:29 PM
in
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user2uOtZvRyDS
Halo
02-28-2026 12:17 AM
in
How do I send you a PM?
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SamsungLarry
Community Manager
03-2-2026 06:49 PM
in
Just click on any mods name and hit the send a message button. We will all see it.
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user2uOtZvRyDS
Halo
03-2-2026 07:25 PM
in
The website is NOT showing the updated software. the only place that is showing that is the TV it self
user2uOtZvRyDS
Halo
02-28-2026 12:22 AM
in
yeluap
Constellation
03-2-2026 11:57 PM
in
Find it strange that the upgrade goes from 1310 to 6500 and Samsung's download page for my tv doesn't even show 6500 as an option to download.
user6eO9GbOYI1
Constellation
03-3-2026 01:33 AM
in
useriCiAmVrkoX
Constellation
03-4-2026 04:01 AM
in
Current version: 1310
New version: 6500
I've tried every step per the instructions available from the website. I can also confirm that v6500 is NOT available for download to try the update via USB.