We're sorry to hear about the sound increasing concern being reported and would love to assist. We will walk you through a few troubleshooting options to resolve this matter:
1. Soft reset TV
--Unplug the TV completely from the wall outlet for 60 seconds, then plug it back in.
2. Run a sound test
--Settings>Support>Self Diagnostic>Sound Test
2a. If an issue is identified or flagged during the Sound Test
--resetting the Sound option can alleviate this concern:
Samsung_Moderator
Community Manager
08-14-2026 02:16 PM
in
Hello Inkosi,
We're sorry to hear about the sound increasing concern being reported and would love to assist. We will walk you through a few troubleshooting options to resolve this matter:
1. Soft reset TV
--Unplug the TV completely from the wall outlet for 60 seconds, then plug it back in.
2. Run a sound test
--Settings>Support>Self Diagnostic>Sound Test
2a. If an issue is identified or flagged during the Sound Test
--resetting the Sound option can alleviate this concern:
Settings>Sound>Expert Settings> Reset Sound
3. Run an HDMI cable test (if applicable)
--Settings>Support>Self Diagnostic>Signal Information> HDMI Cable Test> Start
Please give these options a try. We look forward to your update.
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Inkosi
Asteroid
08-14-2026 02:36 PM
in
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masonreed11
Cosmic Ray
08-15-2026 04:37 AM
in
Sounds like a volume limiter or software bug. Try restarting and checking the audio settings; if it still stays at 26, let us know the device and OS.
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