S90FD washed out faces

Hello Edriano! Welcome to the Community! A TV picture that's less than stunning is not the experience we want for you. We understand your concern with the faces washing out, and we're here to help.

Based on the information we have for your model, it looks like the latest firmware available is the 11.31.

Since power cycling the TV only helps for a little while, here are a couple other things to try to see if this will help the TV keep the picture looking great all the time.

Are the colors off across all sources of the TV or just some - for example streaming apps versus Cable TV?

• If the colors are off on an external device, try a different external device or a different HDMI.
• If colors are off for every source, here are some additional things to look at:

1.  Have you tried a picture test? Are the colors off on the picture Test?
   From the Home Button > Settings > Support > Device Care > Self-Diagnosis > Picture Test
2. There are expert settings that can be adjusted to optimize the picture.
   • The picture can be reset: From the Home Button > Settings > All Settings > Picture > Expert Settings > Reset Picture
   • Power and Energy Saving Menu has the Brightness Optimization and Energy Saving Solution which can be adjusted
   • Picture mode, Contrast, Brightness, and Sharpness settings can also be adjusted
     These settings are under: All Settings > Picture > Picture Mode or All Settings > Picture > Expert Settings
   • Another external device setting can be checked: From the Home Button > Settings > All Settings > General & Privacy > External Device Manager Input Signal Plus will turn on the HDR content sent from the external device.

Please let us know if this helps.

I have had some success using the ECO mode and changing many settings as brightness, contrast, sharpness. that seems to have two places to set gamma and color mode, for HDR i had to manually change from normal to custom change the Gamma and then return to Normal.

I do not understand why Samsung does not have a mode for normal people that don't want this over exaggerated smoothness and high saturated images. out of the box the movie and filmmaker makes everything orange like.

I have read in many places about this bug with washed faces, dimming on dark scenes. which many places already received a new firmware that at least seems to try and minimize this constant power cycling.

Factory reset can not be an option all the time, setting up app and other things takes time, and not everyone would like to use external devices only the TV apps me included.

I power cycled the TV today, performed the image test and everything is fine, i do not believe it is a hardware problem, it is a software problem, i am not sure what triggers it but i am certain that the problem will come back as it did before.

After power cycling a watched the same scene and the image was not as bad as it was before.

Half of the world is saying that they are getting firmware 12.06 US atleast mine is on 11.31

The latest firmware update doesn’t solve the issue I’m being told!

Seems this is an issue for many Samsung users! I have the S95F OLED 2025 and it happens every few days. Unacceptable 

I see an interesting thing, I connected my Nvidia shield and the image is way better than the native app on the TV. I am starting to think the real problem is with the tV box image generation or whatever it is called. It has been two days with the Nvidia and everything is fine.

It was too soon to claim a good result, yesterday i had to power cycle the TV again.