Original topic:
Power cord fire
(Post creation time:
07-30-2025 03:55 PM
)
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M
MrsNesbitt
Constellation
Hi! My guest room tv power cord caught fire during use. Samsung model # Un32j5003af. I know it’s an older model but it has been barely used. The fire was caused by the adapter box. Destroyed the dresser it was on. What I’m wondering is why does this TV have an adapter box on its power cord? is there a power cord I can buy that doesn’t have an adapter box? I’d hate to throw away this TV that I bought if the cord just gonna catch fire again. Please advise.
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Selected Answer
Samsung_Moderator
Community Manager
07-30-2025 04:51 PM
in
Oh no! I hope everyone is okay! Please call in at 1-800-726-7864 to get this looked into as soon as possible. Or please send me or any of the other moderators a private message with your full model and serial number. Also, please send any pictures of the power cord and dresser to the following email: (SamsungCommunity@sea.samsung.com) with the information below. In the subject line, please add your name and case number #289637086
Place of purchase:
First and Last Name:
Physical Street Address:
City, State, and Zip Code:
Home phone number:
Alternate phone number:
Email address:
Model number:
Serial number:
userMJi89sXcpInNFy6
Supernova
07-30-2025 03:57 PM
in
MrsNesbitt
Constellation
07-30-2025 04:01 PM
in
That’s not the one that goes to my TV
The plug that goes into the tv is round.
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MrsNesbitt
Constellation
07-30-2025 04:04 PM
in
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userMJi89sXcpInNFy6
Supernova
07-30-2025 04:05 PM
in
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MrsNesbitt
Constellation
07-30-2025 04:08 PM
in
The box that catches fire. I know. Thanks for trying.
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