Hi there, Thanks so much for posting about this. I can certainly understand the concern with having water remain in the dispenser tray after a cycle. I'd first like to provide the following link to our troubleshooting guide for this issue. It has detailed information that may help you resolve this issue quickly and easily.
However, if these steps do not resolve the issue, the unit will require service. There are a few options here we can take based on your warranty status. If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below: 1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above. 2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread. 3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation. 4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. If you’re out of the one-year manufacturer’s warranty: 1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop. 2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/washers/
Ooof, I'm sorry to hear that. I had a similar problem with my dishwasher till I just gave up. Hopefully though you can get your problems fixed. Just keep at it. That's the only advice that can be given really.
Selected Answer
Samsung_Moderator
Community Manager
09-25-2023 01:32 PM
in
Hi there, Thanks so much for posting about this. I can certainly understand the concern with having water remain in the dispenser tray after a cycle. I'd first like to provide the following link to our troubleshooting guide for this issue. It has detailed information that may help you resolve this issue quickly and easily.
https://www.samsung.com/us/support/troubleshooting/TSG01207154/
However, if these steps do not resolve the issue, the unit will require service. There are a few options here we can take based on your warranty status.
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team.
If you’re out of the one-year manufacturer’s warranty:
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/washers/
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