Hello just bought my lovely champagne colored washer and dryer set never had any issues until tonight with them. Was doing a load of laundry as normal and once it beeped that it was finished, I than started to hear almost what sounded like pop rocks , crackling sound, opened my bedroom door to see that my poor just over a year old washer glass has shattered like spider cracked. This is so weird to me and looked up this shattering on google and there are SO MANY PEOPLE THAT THIS HAS HAPPENED TO! WISH I WOULDVE READ ABOUT THIS HAPPENING BEFORE I PURCHASED THIS SET FOR OVER $1,000!!!! PLEASE HELP !!! this is so heart breaking!! @usernmsdvn97en_
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Samsung_Moderator
Community Manager
09-28-2023 01:25 PM
in
Hello! We're so sorry to hear about this situation with your washer's door glass shattering, and definitely understand the concerns. We have reached out to you via a private message to request some additional information. Please follow up with us there, as our community members will not be able to assist with this matter. We look forward to speaking with you.
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haechzzn
Asteroid
09-28-2023 12:55 PM
in
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Samsung_Moderator
Community Manager
09-28-2023 01:25 PM
in
Hello! We're so sorry to hear about this situation with your washer's door glass shattering, and definitely understand the concerns. We have reached out to you via a private message to request some additional information. Please follow up with us there, as our community members will not be able to assist with this matter. We look forward to speaking with you.