Hi @DebbieAP. We apologize for the delay in response; we were researching this to see what the best course of action would be. We have come to the conclusion that service would be the best course of action; we'd be happy to get that set up for you! Please send myself or any of the other mods a private message with the washer's full model code and serial number.
Hi @DebbieAP. We apologize for the delay in response; we were researching this to see what the best course of action would be. We have come to the conclusion that service would be the best course of action; we'd be happy to get that set up for you! Please send myself or any of the other mods a private message with the washer's full model code and serial number.
Hi @DebbieAP and welcome to the community! We certainly understand the aggravation this has caused and would like to assist to the best of our abilities. We'd like to ask a few questions first.
-Was the unit professionally installed by the retailer?
-Have you checked to make sure the shipping bolts were removed prior to use?
Selected Answer
Samsung_Moderator
Community Manager
10-22-2026 04:47 PM
in
Hi @DebbieAP. We apologize for the delay in response; we were researching this to see what the best course of action would be. We have come to the conclusion that service would be the best course of action; we'd be happy to get that set up for you! Please send myself or any of the other mods a private message with the washer's full model code and serial number.
0 likes
DebbieAP
Asteroid
10-15-2026 06:49 PM
in
how do we ask Samsung for help
0 likes
Samsung_Moderator
Community Manager
10-19-2026 06:07 PM
in
Good afternoon @DebbieAP! We wanted to reach out and see if you were still in need of assistance or if you were able to get this resolved.
We look forward to your response.
0 likes
DebbieAP
Asteroid
10-20-2026 02:42 PM
in
I really need a Samsung installer to help. No one else can work with such a heavy appliance.
0 likes
Samsung_Moderator
Community Manager
10-22-2026 04:47 PM
in
Hi @DebbieAP. We apologize for the delay in response; we were researching this to see what the best course of action would be. We have come to the conclusion that service would be the best course of action; we'd be happy to get that set up for you! Please send myself or any of the other mods a private message with the washer's full model code and serial number.
Samsung_Moderator
Community Manager
10-15-2026 07:02 PM
in
Hi @DebbieAP and welcome to the community! We certainly understand the aggravation this has caused and would like to assist to the best of our abilities. We'd like to ask a few questions first.
-Was the unit professionally installed by the retailer?
-Have you checked to make sure the shipping bolts were removed prior to use?
-When did this start happening?
We look forward to hearing back from you!