Bespoke washer model WF53BB8700ATUS
After less than a year, my washer can't complete a load and displays a message, not a code:
I can't find these messages anywhere in any Samsung literature. A local repair person replaced the water control valve for $400 and that had no effect.
What do I need to do to fix this?
Selected Answer
Errolv
Asteroid
05-4-2024 01:37 PM
in
Calibration wasn't the answer . So with a big sigh, I opened the machine to look at (change?) the inlet valves. When I went to disconnect the cold valve, I found a broken blue wire! Right at the connector plug. Can the wire vibrate over a year enough to break?
I decided no not buy a new wiring harness ($120) and re-built the blue connector.
Problem solved.
samdoc
Constellation
06-26-2025 09:19 AM
in
I have the same problem, fixing the machine would cost 400 euro, which is half the price of the machine in the first place. I already changed the aquastop waterhose that the repair service offers and cleared the filters (nothing there), plus I did a reset / calibration.
I don't understand how the problem is solved with the response above. Which broken blue wire at the connector plug is Asteroid talking about? There is no such broken wire plus I don't see the connection between the broken blue wire and water stopping after 2.5 minutes (water pressure is okay and all filters are clean).
This is very frustrating. The machine is connected to Wifi and the person of Samsung technical service could see what my machine was doing, but they cannot look into the software from a distance?
Please give us more information about possible repair possibilities.
Kind regards, Sam from Brussels
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GaryB82
Galactic Samsung Care Ambassador
04-29-2024 04:45 PM
in
This is what i located on Google
Errolv
Asteroid
04-29-2024 06:07 PM
in
Thanks for the quick reply, Gary. I did all the things suggested by the manual.
We did not wash anything more than the usual laundry stuff for a year before this happened.
The Samsung chat-bot was not helpful and referred me to a human chat. The human chat referred me to an authorized Samsung repair near me. That happens to be an hour's drive away, not practical.
As I mentioned, the service person we called (highly recommended by Lowe's) sold us the wrong part. They couldn't come up with a better solution.
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GaryB82
Galactic Samsung Care Ambassador
04-29-2024 06:12 PM
in
It could be the wrong part isn't allowing the needed amount of water to be supplied. You should be able to get a tech to visit and see what they says you can use the link below or call
https://www.samsung.com/us/support/contact/
1 (800) 726-7864 and you should be able to schedule a tech to visit.
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Twobuck40
Cosmic Ray
04-30-2024 06:30 PM
in
Go get a SpeedQueen
Problem solved for 20 years
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Errolv
Asteroid
04-30-2024 08:51 PM
in
I'm sorry, Cos. I forgot to say where I bought it. I didn't get the best buy, but it was Lowe priced.
And a Samsung is a Samsung if it's from an authorized retailer.
Errolv
Asteroid
04-30-2024 08:55 PM
in
I finally got a human on the Samsung Chat who dug into the problem and suggested I do an official Calibration (p. 28 in the manual).
bitaurus
Constellation
02-13-2025 08:23 AM
in
having the same problem... we exchanged the inlet valves. but the error message still comes up. And SAMSUNG customer care is speechless and without any idea. Suggested top exchange the dashboard
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Mahhi
Constellation
10-2-2025 10:30 PM
in
Same problem , guys is it the pressure switch ? Can Samsung people confirm why their product is throwing this error.
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