Original topic:

My washer overflowed

(Post creation time:  

04-29-2026 09:08 PM

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04-29-2026 09:08 PM

 

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Brand new washer first started shaking violently during rinse and spin. Samsung wanted me to pay for the repair. Then the washer overflowed from upstairs to downstairs and damaged my floor and furniture. Now they have come back to repair it but they will not pay for my damages even though I have provided them with all of the information. Samsung they are thieves. 
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      Selected Answer

      S

      Samsung_Moderator

      Community Manager

      04-30-2026 01:49 PM

       

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      Hello user_df2w45hb

      The inquiry requires direct assistance from Samsung.  Please note, our community operates on a peer-to-peer support model. While our members offer valuable insights and assistance, certain inquiries are best supported by a Samsung directly.

      That being said, as a moderator, I’m happy to provide you with any guidance and assistance were needed! Please feel free to private message me and share with me your transaction number and details, and I’ll do my best to help!

    • I

      04-29-2026 11:14 PM

       

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      did you get the warranty

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    • I

      04-29-2026 11:15 PM

       

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      did you tell them everything and I mean everything

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