The glass on our Samsung front loading washer EXPLODED last night (Dec 10 2023), spreading shards of glass across our laundry room. The washer, which we bought new from Lowe's in May 2021, wasn't even ON when this happened. We are counting our blessings that none of our small grandchildren or pets were in the room at the time.
I look forward to hearing from Samsung as to how they will remedy this very dangerous situation.
I've tried to attach a picture. Hope it worked.
Kevin Hilley
<hidden>
Selected Answer
Samsung_Moderator
Community Manager
12-11-2023 09:08 PM
in
Oh no! I hope everyone is doing okay! So that we may get this looked into as soon as possible please call in directly at 1 (800) 726-7864. Or if you prefer please send me or any of the other moderators a private message with the following information.
Place of purchase:
First and Last Name:
Physical Street Address:
City, State, and Zip Code:
Home phone number:
Alternate phone number:
Email address:
Model number:
Serial number: