Original topic:
Cannot find/use smart care app for washer
(Post creation time:
09-8-2022 11:03 PM
)
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U
userCIhllxwP7B
Constellation
We have a WA54R7200A/WA50R5200A Washer that hasn't really worked from about 6 months on. In the manual, it tells me to download the SmartCare Laundry app from the iPhone app store. From what I can read, this app no longer exists, and I need the Samsung SmartThings App. I downloaded. When I go to sign in, it tells me my account was created with my Google Account, and to use it to sign in; however, the sign in screen gives no option for that. It only says --- over and over -- enter your email address. At a loss. The only way it seems I can get codes concerning the crazy machine is via the app, but I can't even get the app to let me sign in. This is just one of MANY problems. I have called the help(less) line several times, and talked once for several hours and no help. Can anyone at Samsung help?
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Selected Answer
Samsung_Moderator
Community Manager
09-10-2022 10:58 PM
in
Hello there, thank you for reaching out regarding the washer and the application concern. It will be my pleasure to assist and I would like to provide some resources we have available to proceed.
You can review this troubleshooting article here- https://www.samsung.com/us/support/answer/ANS00082522/ on how to connect to the application.
I also recommend reviewing this troubleshooting article as it has very helpful information regarding the connectivity matter- https://www.samsung.com/us/support/troubleshooting/TSG01003481/.
As a final precaution, I located this article- https://www.samsung.com/us/support/troubleshooting/TSG01001496/ as it may be a concern with the application itself and this is very informative in that aspect.
If you need or have any further questions please contact directly using any contact method listed below:
Facebook- https://www.facebook.com/samsungsupport/
Twitter- https://twitter.com/SamsungSupport/
Instagram- https://www.instagram.com/samsungsupport/
or
Private Message by selecting any moderator and clicking on the chat option.
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