Original topic:
Bespoke Washing Machine Auto Dispenser Question
(Post creation time:
01-19-2026 09:09 PM
)
4672 Views
Hi All,
I have a Bespoke washing machine WF90F53ADSA5. The detergent auto dispenser is getting filled with water as it dispenses the detergent. Is this normal? How does the auto dispenser actually dispense? The manual doesnt really explain a whole lot except to fill it up. Yes, we are using HE detergent and it does appear to get dispensed but just don't understand the water situation.
Thanks!
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Selected Answer
Samsung_Moderator
Community Manager
01-20-2026 05:05 PM
in
Hello rcocuzzi,
It does appear that the washer is operating as designed "normal". With our automatic dispenser feature yes, it needs to fill with a small amount of water during the cycle to flush the liquid detergent/softener into the drum, but as previously stated by MrGhoul if it's filling up excessively or overflowing with water, that's a problem that can indicate multiple concerns such as but not limited to, high water pressure, clogged nozzles, or a malfunctioning valve, requiring troubleshooting. If you deem service is needed please use this provided link to proceed https://www.samsung.com/us/support/service/.
rcocuzzi
Asteroid
01-21-2026 02:54 AM
in
I turned down the water pressure a couple of twists and I checked the ports for clogs, which they are not seeing that the machine is only two weeks old. So will monitor it for another fill of detergent.
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MrGhoul
Honored Contributor
01-20-2026 02:24 AM
in
My understanding that is not normal.
If your Bespoke washer's auto dispenser is filling with water, it may indicate a clog or an issue with the outflow duct. Check for blockages in input and output valves. You may be able to Use a cotton swab to clean the duct. - Run hot water through it to dissolve any buildup.
If you can't resolve it yourself, you will likely need to contact Samsung support to possibly have it serviced.
https://www.samsung.com/us/support/contact/
rcocuzzi
Asteroid
03-25-2026 03:05 PM
in
So had the tech back out for third time and for the same problem of the right dispenser filling with water and the left functioning correctly. This time, when on the line with tech support, they noticed that the AI was malfunctioning and had both drawers set to "detergent". So they disabled AI and set the right dispenser to detergent and the left to softener. Phone support tech stated that he has same model machine and had same issues. So we shall see what happens this time.
userzebiZRFyaN
Asteroid
03-31-2026 01:36 AM
in
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rcocuzzi
Asteroid
03-31-2026 01:38 AM
in
How long did you have your machine where they gave you a refund??? In my case, the tech said if it happens again he put in for a replacement
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userzebiZRFyaN
Asteroid
03-31-2026 01:40 AM
in
Samsung_NxTOAsk
Constellation
03-27-2026 03:10 PM
in
When I add beach or manual detergent into the cup dispensers, it drains straight into the tub! Has anyone experienced this and determined cause/resolution?
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rcocuzzi
Asteroid
03-31-2026 02:06 AM
in
No matter what anybody tells you, this is NOT supposed to be how these machines dispense. These machine dispense and have no need to force water into the drawer in order to force detergent out. If they operated that way, you would never get an empty indication and they most certainly NEVER fill up with water.
Jemrey
Constellation
04-7-2026 04:31 PM
in
I have the same oroblem and i just bought mine last february this year. Did you get yours fixed?
rcocuzzi
Asteroid
04-7-2026 04:42 PM
in
No, not fixed yet. Have to submit new ticket for another repair visit. Last visit, technician said he put us in for a replacement but wife is not sure if she wants the Bespoke model anymore since its basically a **bleep**. Wonder how many units have this issue with water flooding the detergent auto dispenser????