Original topic:
Issue with new Family Hub Fridge - Screen stays on indefinitely and not working with external Ring doorbell
(Post creation time:
09-8-2026 09:49 PM
)
167 Views
We just got a new fridge. We had a family hub before and never had an issue. Got this new one and after 24 hrs it updated to the new 8.5 update. Now our ring wont pop up when the doorbell rings AND the display stays on indefinitely, when cover screen is turn on. it wont go to sleep. We were gone for 3 days and it updated and stayed on for three whole days. Nothing we do seems to fix it. Talked to customer care for an hour and no one knows how to fix it. we had our old fridge for 11 yrs without a single issue. Now we have had this one less than 5 days and the new update is making the screen useless. I dont know what to do.
masonreed11
Cosmic Ray
09-10-2026 08:03 AM
in
Sounds like the 8.5 update caused a software issue, especially since both the Ring integration and screen sleep stopped working afterward. ask Samsung to escalate it as a firmware bug rather than going through basic troubleshooting again. Hopefully they can provide a patch or roll back the update.
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