Original topic:
Fridge and Freezer are too warm!
(Post creation time:
10-2-2026 05:51 PM
)
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A
aj_cousins
Asteroid
Good morning, everyone,
I’ve been having problems with my freezer and fridge for about a week, and I was hoping to get some guidance on what my next steps would be. Samsung has already told me they don’t have a service technician in my area.
We noticed about two weeks ago that the ice maker was making ice really slowly. We checked the water supply and cleaned the compressor coils, and the ice maker improved slightly, but it never really bounced back. About a week after that, the ice maker stopped making ice completely, and the food in the freezer (ice cream) was noticeably soft. I put a thermometer in the freezer and observed that the freezer was ~25 degrees F, rather than the 0 degrees set by the control panel. I put the same thermometer in the fridge, and the fridge is at ~45 degrees F instead of the 34 degrees F set by the control panel.
Based on some research I’ve done, I suspect the issue with the ice maker is a symptom of the warm temperature, not the other way around.
I’ve done some basic troubleshooting so far:
The control panel is responsive. I set the temperature in the freezer to -8 degrees, but the thermometer is still reading at ~25.
I set the temperature in the fridge to 34 degrees, but the thermometer is still reading at ~45 degrees.
The coils are clean and free of debris.
The compressor appears to be running. It’s vibrating and slightly warm to the touch, but not hot.
The compressor fan is running.
The circuit board on the back of the fridge isn’t showing any fault codes. The fault light is solid red, which I understand is a good thing based on my research.
There are no fault codes on the control panel.
One thing I noticed when doing my research is that it appears that the control panel is supposed to display the real temperature inside the fridge/freezer, not the temperature setting. The fridge and freezer temperature display is reading 34 and -8 degrees, respectively, which is what the two compartments are set to, but that’s clearly not the case. I don’t see a way to access the control panel itself, and I haven’t tested the probe, but it seems odd to me that both temperature probes would fail at the same time.
I would appreciate some feedback. Is there something I should be testing here, or something I overlooked? Thanks.
Selected Answer
Samsung_Moderator
Community Manager
10-2-2026 08:49 PM
in
Hi @aj_cousins and welcome to the community! We certainly understand how frustrating this has been and would be happy to help you!
As @LongHiker stated, this is something that a technician would need to look into; we see that you've spoken with Samsung already, however, we'd like to look into this further. Can you send any of the mods here a private message with any ticket numbers or your fridge's full model code and serial number?
We look forward to hearing from you!
jdbevzy
Constellation
10-4-2026 05:38 AM
in
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LongHiker
Galactic Samsung Care Ambassador
10-2-2026 07:57 PM
in
@aj_cousins I'm pretty sure that the control panels show the temperature settings, not the actual internal temperatures. I have not encountered a refrigerator which shows actual internal temperature on the external control panel.
You should have a technician come out and check the refrigerator. It is possible that some sensor is frozen over, making the system think that it colder than it actually is. It also could have a refrigerant leak, be low on refrigerant, etc.
aj_cousins
Asteroid
10-4-2026 05:39 PM
in
I'm not sure which is which, honestly. Now the control panel is showing current temperature, not the temperature settings.
It started showing the current temperature after I power cycled the fridge a second time.
aj_cousins
Asteroid
10-3-2026 10:03 PM
in
Thanks for the feedback. I agree that a technician would be better able to troubleshoot the problem, but I want to feel like I made an effort myself. Call it pride, I guess.
I noticed this morning that the temperature display for the freezer was blinking, so the system definitely knows that the freezer is too warm. I'm power cycling again to see if that fixes the problem, but I doubt that it will.
We did have some issue with mice before we moved, so it's possible that a refrigerant line got damaged. I didn't notice anything obvious, but it's also possible I don't know what I'm looking for.
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