Original topic:
Service viasco
(Post creation time:
07-31-2026 10:28 PM
)
370 Views
O
obstinateOx
Asteroid
Used Wear Diagnostic on my Galaxy 4 watch LTE. (Note: I have used this watch to track my swimming workouts for years without issues) Indicated battery needed replacement. Sent to Samsung Service to replace battery. Service replaced PXBA main board, OLED assy, rear-SM? with a charge of $198.15. Paid charge, got watch back. Would not connect to cellular network. Service Provider did everything they could but watch would not connect. Repeated calls to Samsung service produced no support. First swim workout watch went blank and would not start. After three frustrating days trying to get a live person to speak to finally got a return service ticket stating watch was under warranty from first repair. Sent watch back. Received e-mail stating cost to repair would be $198.15 due to water damage. Water damage caused by failure of Samsung Service to establish water resistance during repair. Now they want me to pay again for water damage. I sent in a fully functional watch for a battery replacement and got back a broken watch service wants me to pay twice to repair. Could have bought a new Garmin for these service costs. Hours on the phone trying to resolve and still no resolution. So frustrating.
Robin621k
Honored Contributor
07-31-2026 10:44 PM
in
If you paid by credit card, I would contact the card issuer and put in a dispute on the first charge.
obstinateOx
Asteroid
07-31-2026 11:03 PM
in
Robin621k
Honored Contributor
08-1-2026 01:26 AM
in
Tell them you want an itemized list of all parts replaced
obstinateOx
Asteroid
08-4-2026 06:05 PM
in
0 likes
obstinateOx
Asteroid
08-17-2026 12:31 PM
in
0 likes