Thanks for reaching out to the Samsung Community. I understand how frustrating it can be when something isn't working as expected, and I'd be happy to help.
To confirm, are you seeing a software update available for your watch? What steps have you already tried to get the update to install?
Have both your watch and the phone it's connected to been restarted recently? Also, is the watch battery fully charged or at least above 50%?
Please let me know, and I'll be happy to assist you further.
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Samsung_Moderator
Community Manager
09-6-2026 08:39 PM
in
Hi @ST_LVPA,
Thanks for reaching out to the Samsung Community. I understand how frustrating it can be when something isn't working as expected, and I'd be happy to help.
To confirm, are you seeing a software update available for your watch? What steps have you already tried to get the update to install?
Have both your watch and the phone it's connected to been restarted recently? Also, is the watch battery fully charged or at least above 50%?
Please let me know, and I'll be happy to assist you further.
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ST_LVPA
Asteroid
09-6-2026 08:48 PM
in
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