Original topic:
CUSTOMER SERVICE
(Post creation time:
08-27-2026 08:19 PM
)
297 Views
R
RetiredMechanic
Constellation
First, i have been a good customer of Samsung's over the years. But i have never been treated so poorly by a company i my life. Let me explain. I bought a galaxy 8 classic watch last month from the Samsung Store. The next day i sent in my old watch for a $250 trade in. A few days lateŕ there was an issue with the screen. I contacted customer service. I was told that i should return my watch to Best Buy. Then i would need to buy a new wstch at full price. I did with customer service setting up the order. I was told that they would then match the price and refund the difference. About $310. Now i am being told after about 10 calls to customer service that i do not qualify for a price match and so sorry you are not getting your refund. To make matters worse. I am out the promo that was running at the for a free Withihgs Scale AND my perfectly good Watch 5 Pro that i traded in.
Does anyone know someone to email or talk to about this? This is just wrong.
This post has been closed.
Selected Answer
Samsung_Moderator
Community Manager
08-27-2026 08:39 PM
in
Hello RetiredMechanic, and welcome to the Community. We understand your concern with your recent purchase, and this inquiry requires direct assistance from Samsung. Please note, the community operates on a peer-to-peer support model. While our members offer valuable insights and assistance, certain inquiries are best supported by a Samsung directly. That being said, as moderators, we're happy to provide you with any guidance and assistance where needed! Please send us the following information in a private message: your transaction number(s), your current watch's IMEI number, and your contact information details and we'll do our best to help!
user5SLl2Fvmfu
Constellation
08-27-2026 08:23 PM
in
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