Galaxy Buds3 pro

Hello. I want to report an audio quality issue that I'm having with my Galaxy Buds3 Pro.

The problem occurs specifically when I use a single hearing aid, either the left or the right, and select the "Off" mode on the sound control

When I use a single hearing aid in "Deactivated," the audio changes significantly in quality: it loses quite a lot of bass and the voices are heard very flat, thin and unbalanced. It's as if the sound is out of the wa

However, when I use that same individual hearing aid and switch to "Ambient Sound," the audio quality is heard again correctly, with the bass and normal voices. The problem is that in Environmental Sound, all the noise outside comes in, so it is not a solution for me. What I need is to be able to use a single "Off" hearing aid, without listening to outside noise and maintaining normal sound qualit

I also found that the problem occurs with both the left and right hearing aids, so it does not seem to be limited to a single headse

When I use the two Galaxy Buds3 Pros, the audio is heard correctly and this problem is practically unarme

Most importantly, this behavior did not occur before. I used to use a single hearing aid in "Off" mode, and the sound sound sounded normal, so I think it could be a software issue, audio processing, or a recent updat

I would not like to solve this by modifying the equalizer, because the sound should work correctly with the normal configuration, just as it did befor

Please check for any known issues related to the audio processing of the Galaxy Buds3 Pro when using a single headphone in "Off" mode. If it is a software issue, I would appreciate it if it were investigated so that we could recover the sound quality they had previousl

Thank you. y.e.e.d.t.y.y.s.