Original topic:
Galaxy Buds Pro 2 not connecting
(Post creation time:
10-27-2025 10:21 AM
)
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T
Tiny77
Cosmic Ray
I'm having an issue with my Galaxy buds pro 2. They will not sync with 25 Ultra. I have been having this issue for about a week now. It has been intermittent but most of the time they will not connect. I have tried to resync them but nothing works. When I put them in my ear, I can hear the two dings that verify they are on and "synced". However, I get no playback and they don't show up on the phone. When I try connecting, my phone says cannot connect.
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Selected Answer
Samsung_Moderator
Community Manager
11-5-2025 04:33 PM
in
Thank you for that information. The next step I would recommend is a service repair. For in-warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: https://www.facebook.com/samsungcareus
2. Twitter: http://www.x.com/samsungcareus
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: http://bit.ly/46YZNoi
5. Contact customer service directly via chat: https://www.samsung.com/us/support/contact-customer-services/
For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.
For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html
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Tiny77
Cosmic Ray
10-27-2025 11:53 AM
in
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Tiny77
Cosmic Ray
10-29-2025 07:01 PM
in
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Tiny77
Cosmic Ray
10-29-2025 07:57 PM
in
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Samsung_Moderator
Community Manager
10-29-2025 08:57 PM
in
Thank you for that information. So in order to clarify, can you please answer the following questions:
1.Are you unpairing the first set of buds before trying to pair the second pair:?
2.Have you tried the buds on another device to see if you still experience these symptoms?
3. Are you getting any error messages when trying to pair the Galaxy Buds 2 pro or is the error message you are receiving: "can't connect to bud pro2"?
4. Have you tried resetting the buds or letting the buds die, then trying to re-pair them to your phone?
Tiny77
Cosmic Ray
10-29-2025 09:56 PM
in
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Samsung_Moderator
Community Manager
10-29-2025 10:49 PM
in
Thank you for letting me know they aren't connected at the same time. Have you tried connecting your buds to another device to see if you experience the same symptoms?
Tiny77
Cosmic Ray
10-29-2025 10:54 PM
in
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Tiny77
Cosmic Ray
11-2-2025 10:19 AM
in
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Samsung_Moderator
Community Manager
11-5-2025 04:33 PM
in
Thank you for that information. The next step I would recommend is a service repair. For in-warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: https://www.facebook.com/samsungcareus
2. Twitter: http://www.x.com/samsungcareus
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: http://bit.ly/46YZNoi
5. Contact customer service directly via chat: https://www.samsung.com/us/support/contact-customer-services/
For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.
For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html
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