Original topic:
Galaxy Buds 2 Pro Microphone Malfunction
(Post creation time:
05-6-2026 02:23 PM
)
493 Views
M
Members_ZOOxIM1
Constellation
In Ambient Sound mode the left earbud makes a hissing sound + in ANC the left earbud ANC is ~10% weaker , anyone else experiencing faulty mics?
--> Already unpaired/reset earbuds
Selected Answer
Samsung_Moderator
Community Manager
05-6-2026 06:29 PM
in
Hi @Members_ZOOxIM1, Welcome to the Samsung Community. It's super frustrating to have one of your buds not working 100%. I would be more than happy to help if I can. Since you have tried to unpair and also reset the buds and this still didn't resolve the issue I would suggest service.
In case you want to make sure the troubleshooting steps you did were done correctly I will provide an article that could help.
https://www.samsung.com/us/support/troubleshooting/TSG01211003/
We have walk-in locations, here is a link to find a location near you:
https://www.samsung.com/us/support/service/locations/
f there is no walk-in, you can set up service to have the device sent in to us using this link:
https://www.samsung.com/us/support/service/
Please feel free to reach out if you have any other questions.