Original topic:
Buds3 Pro - Wind noise?
(Post creation time:
07-31-2024 11:43 PM
)
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V
victor122
Cosmic Ray
Tried everything but even walking outside, if there's a light breeze, my buds amplify the wind noise.
Yes, I tried different settings and I'm up to date.
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Selected Answer
Samsung_Moderator
Community Manager
08-8-2024 07:37 PM
in
Hello victor122, Welcome to the Community. We understand how frustrating it is to experience wind noise when wearing your earbuds.
Thank you for confirming you have verified settings and the made sure the software is updated.
Just for reference, we will post a link to using the Active Noise Canceling for blocking the background noises. https://www.samsung.com/us/support/answer/ANS10001322/
We also recommend checking the fit of the earbuds. This link contains steps: https://www.samsung.com/us/support/answer/ANS10003519/
Try resetting the earbuds: https://www.samsung.com/us/support/troubleshooting/TSG01218103/
If you continue to hear the wind noise after verifying settings and checking the fit, and the reset does not help, we recommend submitting an error report in the Members app. https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/
Additionally, you can have the Buds 3 Pro evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the evaluation: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
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