Buds3 FE cannot access settings

Yes I'm aware of that. I can access the main settings by pressing the settings cog in the Bluetooth menu but when I press the "Set up your earbuds" option nothing happens.

From the phone settings I can see "Buds3 FE" but when I press it, nothing happens.

@Members_kK4bGAg Are you buy any chance using the "Customize your settings home" option in Good Lock's RegiStar module? If so, try turning that off. 

Hi @Members_kK4bGAg thanks for reaching out to the Samsung Community. Not being able to use your buds with your phone to its full capabilities is frustrating. I have a few steps you can try to hopefully fix the issue.

First, If you can, you will need to unpair your device or forget it from your Bluetooth menu and then turn off Bluetooth. 

Next, place your buds into the case, leave the case open. Now on the bottom of the case you should see a button, if you press and hold this button until the lights start flashing then close the case. The light should go off.

Open the case and press again to have the light come back on flashing, at this point turn the Bluetooth back on.

Now you should be able to pair the device again.  Your device should show up on the Bluetooth menu under nearby devices.  Once you do this, see if you are able to access the settings menu and allows you to set up your earbuds. 

If this doesn't work the only other thing I can think of is to have them looked at by a local authorized walk in center or have them sent in for service. Here is a link to find a location near you:

https://www.samsung.com/us/support/service/locations/

If there is no walk-in, you can set up service to have the device sent in to us using this link or calling Samsung support at 1-800-726-7864.

https://www.samsung.com/us/support/service/

@Members_kK4bGAg I was hoping that would help. I'm trying to think of where the disconnect could be with your phone. Is your phone completely up-to-date with its software? Another thing you can try is to reset the Bluetooth settings. Settings>General Management>Reset, and then you should see Reset Wi-Fi and Bluetooth Settings.  Then restart the phone and see if that might help. 

I'll try it soon and let you know. Thanks for your advice.

@Members_kK4bGAg Okay I have something else to try, I want you to boot into safe mode and then try to connect! Since you're able to connect to other devices I do feel like it is something going on with the phone and this will tell you if something 3rd party is interfering. 

Just in case, here is an article that will walk you through booting into safe mode if you don't know how!

https://www.samsung.com/us/support/answer/ANS10003495/

Please let me know if this help!

@Members_kK4bGAg So have you thought about maybe doing a Factory Data Reset of your phone? Definitely back up your phone before doing the reset, so none of your data is lost. If you don't want to do that you may want to try taking your phone and buds into an authorized service center for an evaluation. They may also suggest the reset as well, or have another option. 

Here is a link on how to reset your device inside it talks about backing up and gives you a link to those steps as well.

https://www.samsung.com/us/support/answer/ANS10002030/

and again here is the option for service locations. 

https://www.samsung.com/us/support/service/locations/

@Members_kK4bGAg I'm so glad we got to the bottom of it! Trial by error. So happy to hear its working now. Thanks for being the best part of Samsung and feel free to reach out if you need help with anything else.