Original topic:
Buds cracked
(Post creation time:
02-14-2025 09:21 AM
)
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N
Nascimento
Constellation
Hello there
Not sure if anyone have or had the same problem as mine, but my Buds Fe just cracked. Not sure how to contact Samsung about it and it is the second ear pod I have that is showing some issue. The first one is the Samsung Beam that everytime I use it for longer suddenly it stop play and make a very loud continuous noise and so I have to turn it of put it back in the case and after put it on my ear again to camo back to play and now the crack on my Buds Fe. It is still working but sucks to pay money for something crack from. Nowhere.
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Selected Answer
Samsung_Moderator
Community Manager
02-14-2025 06:42 PM
in
Hello Nascimento, Welcome and thank you for being part of the Community. We know how disappointing it is for your Buds Fe to crack. Samsung believes in building quality products and makes every effort to meet all customer expectations. Samsung offers a full one-year limited manufacturer's warranty from the date of purchase to cover the cost of any repairs that may be needed. The warranty does not cover physical damage. You can find more information on the warranty here: https://www.samsung.com/us/support/warranty/
You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.
For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.
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