Bud4 pro right ear issue

Check your settings. I have them whem someone is talking to me i can hear fine. I look into this more for you. If its on adaptive that may be the cause of it.

It also could be balancing out the ambient sounds as well.

I already checked all the settings. 😞

The issue is that the left earbud is working fine, but I can't disable noise cancellation on the right one. If I switch to Ambient Sound, the noise cancellation should turn off on both earbuds, but the right one stays in Noise Cancellation mode.

Hi @Armsig, thanks for reaching out to the Samsung Community. I definitely understand wanting ambient sound to work with your buds and its frustrating when things stop working. I would be more than happy to provide some assistance. 

 

First, put your buds back in the case and close the lid at the same time restart your phone. Sometimes a simple restart of both devices can fix problem that start randomly.

 

Next, Make sure your buds are currently updated to the latest software version. 

 

If you're still having the issue after you have done those things, I would suggest doing a Factory Reset of the Galaxy Buds. Follow the link on how to reset your Galaxy Buds.

 

https://www.samsung.com/us/support/troubleshooting/TSG01218103/

 

You can also send in an error report through the Members App as well to report this and an update can be pushed out to your device to help fix a problem if the developers determine there is one. 

 

https://www.samsung.com/us/support/troubleshoot/TSG10003603/

 

And of course the last option would be taking the Buds into one of our authorized service centers for an evaluation.

https://www.samsung.com/us/support/service/locations/

 

Please let the community know if any of these steps helped you out.

Same issue. On my 2nd set from warranty. The right ear bud does not work in ambient mode. Since the last update from Samsung, it messed up ambient mode and the bass sounds way worse. Not as deep as it once was.