Original topic:

quick share fail

(Post creation time:  

05-4-2022 01:49 AM

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brandojt27

Asteroid

last edited

 

05-4-2022 01:49 AM

 

in

 
I'm trying to send a photo yo My galaxybook pro 2 360 from my s22 ultra via quick share and it keeps failing. How do I get this to work, am I missing something?
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      Selected Answer

      S

      Samsung_Moderator

      Community Manager

      05-24-2022 04:55 PM

       

      in

       

      Have you tried it on both networks? If this doesn't help I would recommend calling us directly for further support at 1 (800) 726-7864. 

       

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    • S

      Samsung_Moderator

      Community Manager

      05-4-2022 04:41 PM

       

      in

       

      Hello! I understand how this can be a cause for concern with this not working properly, just want to confirm have you tried the steps in the video below? 

       

      https://www.youtube.com/watch?v=BKdMibaWJ1o

       

       

       

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      B

      brandojt27

      Asteroid

      05-5-2022 06:13 AM

       

      in

       
      I did try the steps in the video. I selected quickshare on my s22 ultra, selected my galaxybook pro2 360, and hit share. It said sending file, and then it said "failed"
      J

      JohnnyB33

      Asteroid

      05-23-2022 03:33 AM

       

      in

       
      Can you please assist?

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    • J

      JohnnyB33

      Asteroid

      05-23-2022 03:33 AM

       

      in

       
      This is EXACTLY what I am trying to work through. Same products.
      S

      Samsung_Moderator

      Community Manager

      05-24-2022 02:42 PM

       

      in

       

      Do you happen to have both devices on the same network? Are you using 2.5 or 5 Ghz?

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      JohnnyB33

      Asteroid

      05-24-2022 02:46 PM

       

      in

       
      Same wifi network. Not sure on the other.

      0 likes

      S

      Samsung_Moderator

      Community Manager

      05-24-2022 04:55 PM

       

      in

       

      Have you tried it on both networks? If this doesn't help I would recommend calling us directly for further support at 1 (800) 726-7864.