Original topic:
Samsung Galaxy Pro 360 won't turn on
(Post creation time:
11-22-2021 03:07 PM
)
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A
ArmyScout4
Asteroid
My Galaxy Pro 360 did an update and now it won't turn on. If it is turning on then I can't tell because the screen is black. There is a blue light on the left side of the laptop that is blinking, but that's it. The laptop is only a few months old.
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Selected Answer
Anonymous User
Astronaut
11-23-2021 02:45 AM
in
I understand that your pc not powering on can be frustrating. Please unplug the charger, then press and hold the power button. While holding the power button, reconnect the charger and continue to hold power for approximately 15 seconds. Let me know if anything different happens.
ArmyScout4
Asteroid
11-23-2021 03:28 AM
in
0 likes
ArmyScout4
Asteroid
11-23-2021 10:10 PM
in
userc407kV2v7S
Asteroid
11-23-2021 10:15 PM
in
I've had the same issue twice. After a BIOS update a few weeks ago, the laptop wouldn't restart and I had to send it for service. After a 7 day transport, they plugged it in and it restarted. The battery just needed to fully drain. There should be a battery reset hole for this, but apparently there isn't.
I just did another BIOS update pushed out by Samsung and the same thing happened. I tried the suggestion above, and the side LED briefly changed to a light green, but I still can't restart. I'm very unhappy with this. I guess I'll wait as long as it takes for the battery to drain and then try again.
ArmyScout4
Asteroid
11-25-2021 01:13 AM
in
userc407kV2v7S
Asteroid
11-25-2021 01:08 PM
in
Brilliant tip! I used the laptop to charge my phone and tablet overnight, and the battery was fully drained. I was able to restart as normal. Samsung needs to fix this.
ArtDesk
Supernova
11-25-2021 05:08 PM
in
Darien06
Asteroid
04-22-2022 11:20 PM
in
0 likes
userUjSndGAHIP
Constellation
11-30-2021 08:58 PM
in
My i7's been back to base twice now with similar issues. I've had to purchase a low spec HP to keep me able to work in the interim weeks. Now it's back and I can't get it to work with a new docking monitor I bought specifically to work with this laptop. I'm super fed up with this laptop and Samsung generally. Have been a loyal mobile customer for 20+ years but I am now ready to change to something else.
userkAAcvcRTz6
Constellation
02-1-2022 05:57 AM
in
My mom just had the same problem with hers, luckily I found this post and it did the trick, so thank you for the advice. Just wondering if anyone has found the cause of it? I feel kind of bad because I am the one that talked her into getting a new computer. Granted hers was 10 years old, but still never had this issue.
Agent2Paradise
Constellation
06-16-2022 04:07 PM
in