Original topic:
Samsung Book 5 Pro 360 Set Up Issues
(Post creation time:
10-7-2024 05:38 AM
)
10615 Views
Just got the new Samsung Book 5 360 Pro fresh out of the box. The windows set up went directly to the fingerprint option instead of facial recognition. The windows sign in options says "windows hello is unavailable because it cannot find a camera compatible with Windows Hello Face" Why would Samsung ship this with this problem? How do I fix this?
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Selected Answer
Samsung_Moderator
Community Manager
10-7-2024 04:12 PM
in
Hello @rli1288! Thank you for reaching out! Unfortunately, our laptops do not have a camera compatible with Windows Hello. You can only do the fingerprint reader and pin passwords on the laptop.
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meself
Honored Contributor
10-7-2024 05:41 AM
in
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rli1288
Asteroid
10-7-2024 05:44 AM
in
Not an option. I want to use windows hello face.
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meself
Honored Contributor
10-7-2024 05:52 AM
in
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rli1288
Asteroid
10-7-2024 06:09 AM
in
I'm not sure you're understanding my problem. The windows sign in options says "windows hello is unavailable because it cannot find a camera compatible with Windows Hello Face" I have a compatible camera! But windows hello is not recognizing it.
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JollyCello
Galaxy
10-7-2024 03:46 PM
in
@rli1288 When you say a compatible camera, do you mean a Webcam that you are trying to use with your laptop or the Webcam on your laptop?
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Samsung_Moderator
Community Manager
10-7-2024 04:12 PM
in
Hello @rli1288! Thank you for reaching out! Unfortunately, our laptops do not have a camera compatible with Windows Hello. You can only do the fingerprint reader and pin passwords on the laptop.
SenseiKayJayy
Sun
10-7-2024 06:21 AM
in
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rli1288
Asteroid
10-7-2024 06:29 AM
in
Agree it is software issue, although I cannot find any settings to change to fix this. I think it is a windows hello software problem. Looking for someone who can tell me what buttons to push to fix it
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JollyCello
Galaxy
10-7-2024 03:32 PM
in
Facial recognition is not available on Samsung laptops, only fingerprint readers.
When to read the specs of the computer you purchased and it clearly states fingerprint reader in the security section.
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