Hello, last week, I bought new laptop from a mobile center and there is a paint problem on the cover. Is that rejected PC from factory? Can I change it back? The center told me that they would not exchange with with new because of it's factory error and not their fault.
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Samsung_Moderator
Community Manager
06-18-2024 05:15 PM
in
Hello! Thank you for reaching out! Unfortunately, this would be considered a cosmetic issue. And would be unable to offer any assistance. It would be recommended to take this back for an exchange as out-of-warranty service would be the only other option.
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GaryB82
Galactic Samsung Care Ambassador
06-18-2024 02:06 AM
in
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Samsung_Moderator
Community Manager
06-18-2024 05:15 PM
in
Hello! Thank you for reaching out! Unfortunately, this would be considered a cosmetic issue. And would be unable to offer any assistance. It would be recommended to take this back for an exchange as out-of-warranty service would be the only other option.