Original topic:
NP940X5m Notebook 9 PRo 15in no windows 11 update?
(Post creation time:
06-1-2022 11:14 PM
)
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usercosmos10040
Asteroid
HI,
I have been trying to find ways to update this great laptop but it appears it is not compatible even though the processor seems to meet the minimum requirements. So why is this laptop left out?
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Selected Answer
Samsung_Moderator
Community Manager
06-2-2022 06:51 PM
in
Hello! I would recommend reaching out to Microsoft support for help with updating your PC.
usercosmos10040
Asteroid
06-2-2022 10:58 PM
in
Is this not a Samsung issue? Where do I even begin asking Microsoft about a Samsung issue?
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Thortok2000
Constellation
06-9-2022 08:53 PM
in
https://www.samsung.com/us/support/answer/ANS00089582/
Processor isn't the only requirement. Samsung only really provides the hardware here, everything else is up to Microsoft.
usercosmos10040
Asteroid
06-9-2022 11:05 PM
in
Pchealth says processor does not meet requirement, which is odd because requirement is 1ghz, notebook 9 pro is 1.80ghz. But I think two or more cores are needed, I'm not aware if the laptop is multi core.
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