I have recently bought a Samsung book 4 360. The device asked for an update while i am about to shutdown, so i gave it okay, but it is an update for the BIOS, after that i didn't check the working of the touchscreen as i was using my stylus for that. One day i found that the touch with fingers are not working and went to my device manager and saw the error as below, i have tried resetting my entire PC to factory setting but still i am having the same issue, please help and thanks in advance...
Selected Answer
Samsung_Moderator
Community Manager
10-23-2024 04:43 PM
in
Hello! Thank you for reaching out! There are a couple of options you can try that may help. The first is to roll back the driver. When you are in device manager > Human Interface Devices > Goodix Touchscreen Device, right-click and go to properties. From here go to the driver tab and see if you have an option to roll back the driver. If you do not, you can try to uninstall the driver the restart the computer and Windows should auto-install the driver. If you are still having issues after that please make sure that Windows is fully updated by using the Windows key and typing Windows update and update from there.
If this doesnt help the last options would be serivce. Depending on your warranty you will have a few options.
- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed.
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.
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Iain1972
Constellation
10-23-2024 01:30 PM
in
Did Samsung respond to this as I have the same issue.
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Samsung_Moderator
Community Manager
10-23-2024 04:43 PM
in
Hello! Thank you for reaching out! There are a couple of options you can try that may help. The first is to roll back the driver. When you are in device manager > Human Interface Devices > Goodix Touchscreen Device, right-click and go to properties. From here go to the driver tab and see if you have an option to roll back the driver. If you do not, you can try to uninstall the driver the restart the computer and Windows should auto-install the driver. If you are still having issues after that please make sure that Windows is fully updated by using the Windows key and typing Windows update and update from there.
If this doesnt help the last options would be serivce. Depending on your warranty you will have a few options.
- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed.
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.
Ferlin
Constellation
10-23-2025 01:29 PM
in
Hi,
I have the same problem like in this thread: https://us.community.samsung.com/t5/Computers/Goodix-touchscreen-device-returning-Code-10-after-a-BIOS-update/td-p/3036867
Just bought Book4 Pro 360 device and touch screen is not working, but S Pen is.
OS: Windows 11
I have tried:
Is there any other solution?
Or maybe it's hardware problem?
GaryB82
Galactic Samsung Care Ambassador
10-23-2025 02:00 PM
in
I would suggest contacting a Service Center to have it checked out to see what's causing the issue with the display.
https://www.samsung.com/us/support/service/locations/
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saveredwolfs
Asteroid
10-23-2025 03:39 PM
in
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