Original topic:
Gbook5Pro Support Not Available
(Post creation time:
09-3-2025 03:03 PM
)
2759 Views
I recently purchased a galaxy book 5 pro from Samsung. When I go into samsung.com to look at my products it says that service is not available based on my current location. When I try to contact support, it won't let me because it won't recognize my product in order to put in any information. Any assistance or information would be appreciated.
Selected Answer
realaud
Honored Contributor
09-3-2025 07:09 PM
in
Either try calling Samsung again (1-800-SAMSUNG) and make sure you are talking to CS, or return the product (if you are still in the return period), and when you get your refund, purchase another.
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LongHiker
Galactic Samsung Care Ambassador
09-3-2025 03:17 PM
in
@Heavy7688 Are you located in the US?
This is the user to user discussion group for Samsung US products and services. To find the discussion group for your geographical area, visit https://www.samsung.com/us/common/visitlocationsite/
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Heavy7688
Asteroid
09-3-2025 06:19 PM
in
I am in USA. Purchased @User684156.com and delivered to my home in California
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Heavy7688
Asteroid
09-3-2025 06:22 PM
in
I just spent 1.5 hours on Samsung chat. At the end of 1.5 hours they told me they were technical support and not customer service.
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Heavy7688
Asteroid
09-3-2025 06:23 PM
in
0 likes
realaud
Honored Contributor
09-3-2025 07:09 PM
in
Either try calling Samsung again (1-800-SAMSUNG) and make sure you are talking to CS, or return the product (if you are still in the return period), and when you get your refund, purchase another.
0 likes
Heavy7688
Asteroid
09-3-2025 08:39 PM
in
0 likes