Original topic:
Galaxy Book4 Edge - trackpad mouse cursor as well as wireless bluetooth mouse are skipping
(Post creation time:
11-26-2024 06:55 AM
)
3861 Views
U
userSeDsKaRpMu
Asteroid
The internal trackpad of the snapdragon Book4 Edge is skipping across the screen - - same when I use Microsoft wireless mouse - I didn't have these issues until after the firmware/Msft updates for earlier this month in Nov 2024
Anyone observing the same?
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Selected Answer
Samsung_Moderator
Community Manager
12-2-2024 05:33 PM
in
Hello! Thank you for reaching out! Have you tried a reset on the laptop? I would recommend this first before service. Please keep In mind to back up any important data that you may have on the laptop first. If this does not fix the issue service would be recommend. Depending on your warranty you will have a few options below.
- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed.
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.
0 likes
Akhil_QCOM
Asteroid
11-29-2024 10:56 AM
in
Hi,
We did not encounter any issues. Below are the details of my device and build:
Device details:
Build details:
0 likes
PrivacyandSecurity
Comet
11-30-2024 08:43 AM
in
0 likes
Samsung_Moderator
Community Manager
12-2-2024 05:33 PM
in
Hello! Thank you for reaching out! Have you tried a reset on the laptop? I would recommend this first before service. Please keep In mind to back up any important data that you may have on the laptop first. If this does not fix the issue service would be recommend. Depending on your warranty you will have a few options below.
- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed.
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.