Original topic:
Galaxy Book4 Edge 14 WiFi problem - it knocks my router offline?
(Post creation time:
07-21-2025 02:37 PM
)
2716 Views
I have a really weird issue. My home WiFi is fine all day, all week, until I turn on my Galaxy Book4 Edge 14" with Qualcomm Snapdragon X Elite. Then my home router gets knocked offline and I have to reboot it.
After a reboot with the Galaxy Book running during the router reboot, no issues. My router is a TP Link Archer BE5300 Pro, and it could be a router problem. But I thought I ask around here. My Galaxy Book is the only WiFi 7 device to join my network, so it could also be a WiFi 7 bug.
Does anyone have suggestions on where to start addressing this? The network adapter in my Galaxy Book (Qualcomm FastConnect 7800 Mobile Connectivity System) is running Driver Version 1.0.4289.1200.
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Selected Answer
Samsung_Moderator
Community Manager
07-23-2025 07:12 PM
in
Hello! Thank you for reaching out! It would be recommended to reach out to TP-Link support.
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LongHiker
Galactic Samsung Care Ambassador
07-21-2025 04:58 PM
in
@gFnSDUu If you can turn off Wifi 7 on the router I would as a test.
I think you need to reach out to TP for support.
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Samsung_Moderator
Community Manager
07-23-2025 07:12 PM
in
Hello! Thank you for reaching out! It would be recommended to reach out to TP-Link support.