Original topic:
Galaxy Book2 Pro 360 - Not turning on & red light
(Post creation time:
05-17-2022 01:24 AM
)
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user5HfZOtCHPd
Asteroid
Hello, I turn on the laptop after a Samsung app update or install and a couple of apps updates. It showed the Samsung logo message as usual and then it turned off or went black screen. Now, the operating status LED is always on red (plugged or unplugged) and the laptop won't turn on. Please help!!
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Selected Answer
Samsung_Moderator
Community Manager
05-18-2022 03:08 PM
in
Thanks for reaching out to us for this. Give this link a shot for me: https://www.samsung.com/us/support/troubleshooting/TSG01110727/
If this or the steps provided by @TheGalaxy do not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
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Anonymous User
Astronaut
05-17-2022 04:58 AM
in
Open the back
Disconnect internal battery
Hold power button for 30 seconds
Connect and test
Anonymous User
Astronaut
05-17-2022 05:43 AM
in
That would void the warranty.
In that case, send it for repair.
Also, the 2 in 1 is like a tablet. So it opens from the screen. Or at the back of the screen not the keyboard.
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user5HfZOtCHPd
Asteroid
05-17-2022 05:44 AM
in
Thanks!
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Samsung_Moderator
Community Manager
05-18-2022 03:08 PM
in
Thanks for reaching out to us for this. Give this link a shot for me: https://www.samsung.com/us/support/troubleshooting/TSG01110727/
If this or the steps provided by @TheGalaxy do not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
Send a message on Facebook
Send Message on Twitter
Send Message to Moderator