Galaxy Book ships Intel software that breaks IPv6 networking and makes OneNote/OneDrive/Microsoft 365 unusable (root cause + fix)

Oddly back in June of 2019 there was an update to Microsoft that loaded on my computer. Afterwards very strange things happened. The computer ran very slow all my google apps disappeared which is what I used on the computer. Microsoft edge was forced on it disabling any other means of entering the system and also no way to uninstall edge as it permanently attached itself to Microsoft. The computer got slower and slower and many other apps I had seemed to have suddenly disappeared as well. I wwnt to forums and customer service and what have you looking for answers. The most common was a certain kernel that was said to be faulty in the upload from microsoft. Only problem with that was that kernel was not in my computer. Other than that I had a 2terabit memory with less than 25% of 1terabyte used. Now my memory was telling me it had run out of room inside of two months yet the memory itself didn't show anything was actually there. Mind you I am no computer tech and actually not computer savvy what so ever so it took some time for me to think of how to diagnose this odd problem after the update. Then it hit me to look at everything that was updated on that day and see if there was any thing out of place that showed up. File by file I looked then it finally showed. In the middle of all Microsoft only 2 files that were from Intel. It wasn't that they were from Intel that was so strange as the name on the second Intel file (which i can't recall now). I had written down all the info at the time for the 2 files incase I needed to get them back or restore them since like I said I'm no tech or anywhere close to one. But the situation was driving me out of my mind and no one had answers. I took my chances and deleted the 2 files. Within seconds the whole computer literally went back to normal. Almost exactly the way it was before the update (with the exception of edge being permanent part of microsoft). And liw and behold even the so called full 2 terabytes memory was back to normal. And the speed was as it should be. All the missing apps returned.everythin back in place and running just as it should- like magic!
Now I have to ask... once again microsoft is riddled with an Intel file issue. Seemingly making it look like microsoft software has issues or bugs that can't be found. Did the two companies that used to be partners part on good terms? Because this almost looks like premeditated intentional hidden glitches to me and they both happen to have been by microsofts former partner. And the glitch is making it seem like microsoft is at fault. Yet the files are always intels. And not with microsoft at all.
I seem to also remember a recent recall microsoft had of some faulty Intel chips or packets or something. But once again microsoft had to deal with an Intel issue years after their parting.
Just a bit curious, dont you think? Keep an open mind and an open eye. Always..

Update, October 8: the cause is now confirmed on my Galaxy Book5 Pro 360 (NP960QHA), and a fixed version exists. It just isn't reaching Galaxy Books.

1. Reproduced again on October 7. With Samsung's Intel Connectivity Performance Suite package (40.25.926.173) running, only 138 of 170 IPv6 connections to 34 sites worked. OneDrive and OneNote sync failed 4 times out of 5, and the Azure portal failed every time. With the Intel software switched off, 169 of 170 worked.
2. Intel's current version fixes it. Intel support asked me to remove Samsung's package and install Intel's own ICPS 50.26.623.243. With it running, 169 of 170 connections worked, and every packet kept its IPv6 flow label.
3. Windows Update installed the broken package on this laptop on May 10, May 14 and June 13, 2026 (Windows' driver setup log records it). Samsung's only Windows Update submission of the fixed version targets other device IDs, so it never reached this model.
4. It isn't only Samsung. Microsoft's Update Catalog lists the builds reported as broken under Lenovo, VAIO, ASUS, HP, Dynabook and Huaqin as well, and HP, ASUS and Lenovo owners report the same IPv6 resets.
5. Samsung support: in live chat today I was told my October 3 case was "only for documentation", that Samsung has no software engineering escalation department, and to contact Amazon (where I bought the laptop) or a US phone line. A supervisor then told me there is no escalation team for this and offered basic troubleshooting and a repair, neither of which can fix a driver package that Windows Update delivers to every Galaxy Book of this type. In the end he pointed me to Samsung Electronics America's Office of the President, and I'm writing to them now.

 

Samsung: please replace the 40.25.926.173 package that Windows Update delivers to Galaxy Books with Intel's fixed version.