Original topic:
Galaxy Book 3 5g laptop keeps restarting
(Post creation time:
06-18-2025 09:42 AM
)
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niahmontefalco907
Constellation
My Galaxy Book 3 Go 5G laptop keeps restarting on its own. I just bought it last month. What can I do to fix this?
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Selected Answer
GaryB82
Galactic Samsung Care Ambassador
06-18-2025 03:08 PM
in
You can give theses a try
Random restarts usually indicate a problem with the operating system or a hardware issue. Here are a few steps you can try to resolve the problem if they don’t work you would need to contact Support for assistance with this.
Perform a soft reset: Press and hold the power button for about 10 seconds until the device turns off. Then release the button and turn it on again to see if the issue persists.
Check for software updates: Ensure that your device's operating system and drivers are up to date. Connect to the internet and go to Settings > Update & Security > Windows Update to check for any available updates.
Run a system scan: Your device may be experiencing a software issue or malware. Use your device's built-in security software or install a reliable antivirus program to perform a full system scan.
Restore to a previous point: If you recently installed new software or made system changes, it's possible that these changes caused the restart loop. Try restoring your system to a previous point before the issue started occurring. Go to Settings > Update & Security > Recovery > Advanced Startup > Troubleshoot > Advanced Options > System Restore.
https://www.samsung.com/us/support/contact/
realaud
Honored Contributor
06-18-2025 10:51 PM
in
At least it restarts, unlike the BSOD of old where your computer was dead until you figured out whatever the error code that was showing meant.
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3Fees
Neutron Star
06-19-2025 05:23 PM
in
Cheers
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