Original topic:
Crack on Glass Screen Samsung Notebook Pro 9 NP930MBE K01US
(Post creation time:
03-23-2025 04:58 PM
)
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M
Members_Xn89bXp
Constellation
My notebook is cracked, but all the touch screens are still working, and the display is still working fine. Is there anyway to replace only the glass screen, or do I have to replace the whole screen part?
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Selected Answer
Samsung_Moderator
Community Manager
03-24-2025 07:20 PM
in
Hello! Thank you for reaching out! This is something that will require service, depending on your warranty you will have a few options.
- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed.
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.
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zflipuser1413
Asteroid
03-23-2025 05:14 PM
in
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Samsung_Moderator
Community Manager
03-24-2025 07:20 PM
in
Hello! Thank you for reaching out! This is something that will require service, depending on your warranty you will have a few options.
- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed.
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.